Illuminate Everyday Living

FAQs

Frequently Asked Questions

Do you ship within the United States?

Yes, we currently ship to customers within the United States only. All orders placed on our website are processed and delivered within the U.S.

For more details, visit:
https://neraviq.com/policies/shipping-policy

How long does delivery take?

Orders typically require 2–4 business days for handling and 4–15 business days for transit. The total estimated delivery time is 6–19 business days. Delivery timelines may vary due to external factors such as carrier delays.

See full details here: https://neraviq.com/policies/shipping-policy

How do I start a return or exchange?

To begin a return or exchange, please contact our customer support team at info@neraviq.com. Once approved, you will receive a return label to download and print.

See full instructions here:
https://neraviq.com/policies/refund-policy

What payment methods do you accept?

We currently accept payments through PayPal, a secure and widely trusted payment platform. All available payment options are displayed at checkout.

Billing details can be found here:
https://neraviq.com/pages/billing-terms-and-conditions

Are installation services included?

No, Neraviq does not provide installation services. Installation should be handled by a qualified professional if required.

How can I contact customer support?

You can contact us anytime via email at info@neraviq.com. Our support team typically responds within two business days during operating hours.

Visit our Contact Us page here: https://neraviq.com/pages/contact-us

Why Shop With Neraviq

  • Modern Lighting Designs

    Thoughtfully curated ceiling lights, chandeliers, wall lamps, and lamps designed to elevate any space.

    All Collections 
  • Free U.S. Shipping

    Enjoy free shipping on all orders across the United States with no minimum purchase required.

    Shipping Policy 
  • Easy Returns

    Shop with confidence with our 25-day return window and free return shipping on approved returns.

    Return Policy 
  • Secure Payments

    Checkout safely with PayPal and SSL-encrypted payment processing.

    Payment Policy 
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Lighting That Defines Your Space

Neraviq offers modern and timeless lighting solutions designed to enhance the way you live. Our mission is to make beautiful lighting accessible while delivering a transparent and customer-focused shopping experience. Every product is selected with care to bring warmth and character into your home.

About Us