FAQs
Frequently Asked Questions
Do you ship within the United States?
Yes, we currently ship to customers within the United States only. All orders placed on our website are processed and delivered within the U.S.
For more details, visit:
https://neraviq.com/policies/shipping-policy
How long does delivery take?
Orders typically require 2–4 business days for handling and 4–15 business days for transit. The total estimated delivery time is 6–19 business days. Delivery timelines may vary due to external factors such as carrier delays.
See full details here: https://neraviq.com/policies/shipping-policy
How do I start a return or exchange?
To begin a return or exchange, please contact our customer support team at info@neraviq.com. Once approved, you will receive a return label to download and print.
See full instructions here:
https://neraviq.com/policies/refund-policy
What payment methods do you accept?
We currently accept payments through PayPal, a secure and widely trusted payment platform. All available payment options are displayed at checkout.
Billing details can be found here:
https://neraviq.com/pages/billing-terms-and-conditions
Are installation services included?
No, Neraviq does not provide installation services. Installation should be handled by a qualified professional if required.
How can I contact customer support?
You can contact us anytime via email at info@neraviq.com. Our support team typically responds within two business days during operating hours.
Visit our Contact Us page here: https://neraviq.com/pages/contact-us